Privacy Policy

Last updated: April 2026

1. Introduction

PAC Commercial Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a secure and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

PAC Commercial Ltd Basingstoke, Hampshire, United Kingdom Email: alana.gowan@paccommercial.co.uk

We provide commercial cleaning services to office‑based clients across Basingstoke and surrounding areas.

3. Personal Data We Collect

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Business name and address

  • Enquiry details

  • Contract information

  • Billing and payment details (business‑to‑business only)

Information collected automatically

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on the site

This may be collected through cookies (see Section 8).

4. How We Use Your Personal Data

We use your information to:

  • Respond to enquiries

  • Provide cleaning services

  • Prepare quotes and contracts

  • Manage client accounts

  • Send service updates or important notices

  • Maintain business records

  • Improve our website and services

  • Comply with legal obligations

We do not use your data for unsolicited marketing.

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract – to provide services you have requested

  • Legitimate interests – to operate and grow our business

  • Legal obligation – to meet tax, accounting, and regulatory requirements

  • Consent – where you have explicitly agreed (e.g., optional cookies)

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your information, including:

  • Secure password‑protected systems

  • Encrypted devices

  • Restricted access to client data

  • Regular security reviews

We retain your data only for as long as necessary for business, legal, or accounting purposes.

7. Sharing Your Data

We do not sell or share your personal information with third parties for marketing.

We may share data with:

  • Professional advisers (e.g., accountants)

  • IT service providers

  • Legal authorities if required by law

All third parties are required to keep your data secure and confidential.

8. International Transfers

We do not routinely transfer your data outside the UK. If this becomes necessary, we ensure appropriate safeguards are in place.

9. Cookies

Our website may use cookies to improve functionality and analyse traffic.

You can control or disable cookies through your browser settings.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent (where applicable)

To exercise your rights, contact: info@paccommercial.co.uk

11. Children’s Data

We do not knowingly collect information from individuals under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

PAC Commercial Ltd Email: alana.gowan@paccommercial.co.uk Basingstoke, Hampshire, United Kingdom